Copyright © AutoWeb Solutions limited 2009
2nd floor, 145-157 St. John Street, London, EC1V 4PY
Company registration number 7015765, VAT registration number 977 2918 63
Sales Training
Winning business
How effective is your sales team?
Having an effective website is only part of the story. You also need to have highly effective people within your organisation to be able to maximise from the opportunities that a good website will create for you. You may not even realise that the people you have in place to respond to your website enquiries are really sales people and not just administrators. It requires not only the right skills but also the right attitudes to be able to do this really well. We all have experiences and examples of poor customer handling and know that this can make or break your sale.
You may be surprised how many enquiries fail to get a fast response or worse still no response at all! Visitors to your site won’t wait, they will probably go elsewhere and all the hard work that has gone into getting you a great website will be wasted if you don’t consider this aspect.
AutoWeb Solutions can help in a number of ways:
- Helping your team to understand the impact of poor customer and enquiry handling
- Assessment of competency and behaviours
- On-site training with real scenarios relevant to your business
- Defining the roles required
- Team development
- Ongoing monitoring and assessment
- One to One coaching and mentoring
We can discuss this with you during our initial planning of your site or contact us for further information.
